FAQ

WHAT IS A TRAVEL SIM CARD?

It is a roaming sim that allows you to access the internet and stay connected in more than 70 countries worldwide, without paying expensive roaming fees and with no hidden charges.

CAN I USE MY TRAVEL SIM IN MULTIPLE COUNTRIES?

You can use your travel sim in all supported countries within the allowable number of days depending on the sim you purchased.  Please see product description for more details.

WHERE CAN I ACTIVATE THE TRAVEL SIM?

You can activate the travel sim upon your arrival to your destination or to any of the supported country(ies) of the sim you purchased.

WILL IT BE ACTIVATED ONCE I PURCHASED IT?

No.  It will only be activated once you insert the sim on your mobile phone and switch it on.

HOW TO ACTIVATE THE TRAVEL SIM?

You need to TURN ON both mobile data and data roaming options to activate the sim card.  User guide is included.

DO I NEED TO REGISTER THE TRAVEL SIM?

No need to register.  We have already pre-registered all travel sim cards that we offer.

WHAT DEVICE CAN I USE?

An OPENLINE 4G/LTE phone is required for the travel sim to work.  Unlocked phones directly from the carrier where you initially obtain your phone will also work.  Unfortunately, unlocked phones by third party is not guaranteed to work as some settings will still be blocked.

CAN I USE TRAVEL SIM ON A POCKET WIFI DEVICE?

We cannot guarantee it will work on pocket wifi devices.  We recommend to insert travel sim on an OPENLINE 4G/LTE phone.

CAN I USE THE SIM TO SHARE HOTSPOT?

It will depend if the sim card you have purchased supports mobile hotspot/tethering.  But only the fast speed (4G/LTE) data allowance can be shared.  Please see product description for more details.

WHAT IS THE DIFFERENCE BETWEEN 4G/LTE DATA SPEED AND THE 3G ON 128KBPS / 256KBPS DATA SPEED?

The 4G/LTE data speed gives you the max speed data available in your area which allows you to easily send and receive messages, photos and even videos. While 3G on 128kbps/256kbps speed gives you slow data connection but will still allow you to easily send and receive messages but will be very slow when sending and receiving photos and the like. Data sharing is not available once on low speed.

WHAT IS THE SIZE OF THE SIM CARD?

All travel sim comes with a 3-in-1 size, which has standard, micro and nano size in one SIM card.

DOES MY TRAVEL SIM CARD EXPIRE?

Yes.  You can check sim card expiry date on its packaging.  Please make sure to activate the sim before the expiry date.

DO I NEED TO RETURN THE TRAVEL SIM AFTER USE?

No.  You can dispose your sim after use.

We are NOT providing any return or exchange policy as we are unable to verify whether a prepaid sim has been used or not. However, we can guarantee that every item we sell is 100% unused.

WHAT IF THE TRAVEL SIM DOES NOT WORK?

You can contact our customer support team through Viber +63917951185 and we will guide and assist you in the activation of your travel sim.